Grupo Lamosa focuses on the continuous improvement of its internal operating processes, thereby ensuring that it always has the highest quality and safety standards.
The company has a model of operational excellence based on eight main pillars:
This model enables internal certification based on a process of evaluation of indicators and behaviors across the different production plants and businesses. Evaluations are simultaneously carried out at the production centers in order to identify areas of opportunity. Moreover, all the company’s Mexican tile plants have ISO 9001 quality management system certification, while 77% of the adhesives business’s production plants are similarly certified.
Additionally, Grupo Lamosa has introduced the Kaizen Awards, which recognize the best internal process-innovation projects every year.
Efforts are currently being made to introduce this model of operational excellence into the newly acquired businesses.
Grupo Lamosa’s innovation initiatives spring from a desire to diversify its portfolio with the latest technology in the industry, in order to maintain consumer preference. In addition, development committees are responsible for keeping abreast of the latest trends in the sector.
Product safety is guaranteed through an exhaustive analysis of the materials used and the assurance that they respond to the operational model and quality standards. In order to avoid accidents, every adhesive product is accompanied by a technical sheet with clear instructions for its proper use. Moreover, all adhesive products comply with VOC standards regarding the content of volatile organic compounds. As for Lamosa tiles, antifungal and antibacterial components have been incorporated, contributing to customer safety.